Web-based reference services and products

Below are some sources for web-based reference services and products.

• Buckland, M. K. (2008). Reference library service in the digital environment. Library & Information Science Research, 30(2), 81-85.
• Luo, L. (2008). Reference service in Second Life: an overview.  Reference Services Review, 36(3), 289-300.
• Shachaf, P., Oltmann, S. M., & Horowitz, S. M. (2008). Service equality in virtual reference. Journal of the American Society for Information Science and Technology, 59(4), 535-550.
• Visit and explore The Internet Public Library
• Mon, L., & Randeree, E. (2009). On the Boundaries of Reference Services: Questioning and Library 2.0. Journal of Education for Library & Information Science, 50(3), 164-175.
• Shachaf, P. (2009). The paradox of expertise: is the Wikipedia Reference Desk as good as your library? Journal of Documentation, 65(6), 977-996.
• Steiner, H. (2009). Reference utility of social networking sites: options and functionality. Library Hi Tech News, 26(5/6), 4-6.